FAQ

How long will it take for my order to arrive

You will receive a text and email as soon as your order is out for delivery. For deliveries within Nairobi, items can either be delivered on the same day (if ordered before 3pm) or the next day (if orders are placed after 3pm). For deliveries outside of Nairobi, items are shipped 1-2 days after placing your order. We try our best to get your orders to you as quickly as possible.

How much is the delivery fee?

For same day delivery orders, delivery fee for all areas in Nairobi is 400Kes. For standard next day delivery, delivery fee is 300Kes.

How does preorder work?

We try our best to be as sustainable as possible, and that means producing just the right amount for everyone to avoid waste. That also means, some items may sell out quickly. Preorder allows you to get your favorites before they sell out. Once you have preordered, your item will be shipped as soon as it is ready. We will give you an estimated date. Please note that, when a preorder is placed, payments will be processed immediately to make sure its yours, and we can keep it for you.

Can I exchange for a different size?

Yes of course, we accept exchanges for all orders up to 14 days after purchase. Exchanges will only be accepted when items are returned unworn and unused, with the tag and in the original packaging. Costs of exchanges are not covered by The Cut.

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